Client Name: Department of Families (Community Recovery)
Project Name: System Upgrade – Project Management and Assurance
Project Start: 2025
Project Completion: 2025
Project Background
Community Recovery, within the Department of Families, plays a pivotal role in supporting Queenslanders impacted by natural disasters by administering financial assistance grants during times of crisis.
The Department identified a need to modernise and enhance its processing forms and underlying processes to handle higher volumes of applications more efficiently, particularly during peak demand following disasters. The program required coordination with Smart Service Queensland (SSQ), who manage the underlying form platform utilised by Community Recovery.
Our team were engaged to provide structured project management and assurance support, preparing the initiative for Gate 4: Readiness for Service, as defined under the Queensland Government’s Project Assessment Framework (PAF) and Gateway Reviews Assurance Process.
Project Scope & Methodology
Juce Advisory served as the delivery partner for project management and assurance preparation, working across Community Recovery, internal delivery teams, and SSQ to:
- Align delivery milestones.
- Develop key assurance documentation.
- Coordinate risk management, refine project documentation and manage dependencies.
- Deliver all required outputs to meet Gate 4 assurance expectations under the Queensland Government Assurance Framework.
Project Outcomes & Value
- Successfully prepared the project for Gate 4 assurance assessment, ensuring complete and up-to-date documentation across all domains.
- Coordinated with stakeholders across Community Recovery, Smart Service Queensland, and other supporting agencies.
- Embedded structured project governance, reporting, and risk/issue management practices.
- Delivered artefacts including:
- Updated Requirements Definition and Final Business Case.
- Benefits Realisation Plan.
- Full Project Close-Out Documentation (cost vs budget, schedule analysis, risk register, issues log, governance review, and lessons learned).
- ICT assurance documentation including accreditation, contingency and reversion plans, and performance measurement framework.
- Faciliated the delivery of Gate 4 assurance activities, findings and recommendation pathways for go live.