Claims & Assessing Digital Transformation

Members of the team were engaged to undertake a 6 month engagement to work across three internal divisions to project manage and deliver an agile program that was aimed at the centralisation of data, and the development of dashboarding and reporting outputs that would support Executive decision making.


Project Year:  2020
Sector: Financial Services
Client Name: Confidential – Insurance Organisation
Internal Division: Insights & Intelligence


Engagement Details

Members of the Cirrus team were engaged to join the business for a period of 6 months to work with 3 divisions to manage the delivery of a failing digital transformation and dashboarding project that had been in existence for 2 years prior, and had made little headway.​

The project was for the Claims and Assessing (C&A) Division (2nd largest division of the business) and was to enable the finance team to deliver improved insights and analytics to C&A through self service reporting and dashboards.​

As part of this engagement we

  • Undertake detailed business requirements gathering​
  • Review existing reporting and consolidated into coherent dashboard suite, also integrating any new requirements into the suite.​
  • Undertake data review and commence ingestion into the data warehouse of data sets​
  • Complete modelled data sets to design consolidated dashboard suite​
  • Design, implement and deliver dashboards to the business​
  • Undertake all project management activities including scope, schedule, risks, resourcing and change.​

Key Client Outcomes

To complete this, a project team of 10 (including 3 direct reports) was established and worked closely with the Data Analytics Team, Finance and C&A to develop detailed requirements, ingest substantial data from 4 systems into the data warehouse and design and implement dashboards across the division. ​

Additionally, we brought experience from other digital transformation projects to build a structure, and proposed capability for improved analytics and dashboards as the business matures, This included more effective KPIs and performance measures as well as a operational indicators.​

On completion of the project (which was impacted by COVID-19) the business had ingested all of its primary data into a new data warehouse, modeled several primary data sets, and established a suite of 10 dashboards (with scope for more) to be utilized by the business – including senior executives.​


Sector Link: HERE

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